Support
Need a hand with a rental?
Tell us what happened and include your rental ID if you have it. Rental IDs start with RNT- and appear on your rental page and receipt.
Charger didn't release?
Don't scan again. Open a ticket with your rental ID and we'll resolve the charge. Rentals are never marked active without a confirmed release, so a failed release is reviewed and refunded rather than billed.
Can't find a return station?
Use Find a Station or return to the station you rented from. Any compatible EnoCharge station accepts the power bank; slide it into an empty slot until it locks and your rental closes automatically.
Incorrect charge?
Include the rental ID and we'll review the full rental timeline — payment, release, return and final amount — and correct anything that does not match what actually happened.
Lost or damaged power bank?
Let us know as soon as possible with your rental ID. We will explain the applicable fee shown on the station page before you rented and close the rental so the timer stops.
Where is my receipt?
A receipt is emailed to the address you entered at checkout once the power bank is returned and the final amount is settled. Check spam folders, or send us the rental ID and we will resend it.